SweetSpot Video Processor  - A PCI capture card for HTPC/HCPC compatible with DScaler which brings RGB capture, component capture, s-video capture, composite capture and also the Parallel Digital Interface (PDI) together at the lowest price point yet seen.  
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Support - FAQ

Introduction
This faq is designed to give a brief overview of the features and benefits of SweetSpot for potential users, and also some quick hints and tips for new users installing it for the first time.
It is designed to be readable from start to finish or you can pick the relevant question.

We offer comprehensive technical support for existing customers, and also detailed, personal advice for people looking to enhance their existing system and requiring guidance. Please feel free to contact us for more information.

Overview
What does SweetSpot do?
Who is SweetSpot suitable for?
How does SweetSpot work?
Can I still use my PC?

Do I still need my conventional PC monitor?
How do I connect my PC to my display device?
Can I use a flat screen PC TFT monitor instead of an expensive LCD TV?
Can I also use SweetSpot to connect to a plasma without purchasing a plasma 'media adaptor'?

Performance

How does SweetSpot compare to other capture cards?
How does SweetSpot compare to standalone video scalers?
How does Xcard compare to software DVD players?

Connectivity
How should I connect my video sources to SweetSpot?
Can I connect 2 signal types at the same time?
Which connection should I use/is best?
How do I connect Audio?
Xcard has a VGA connector - what is this for?

DVD playback
You have 3 options
1 An external, conventional DVD player
2. Using DVD software packages
3. RealMagic Xcard -DVD/Divx playback card

Software
Where do I get more information about DScaler?
Do I need to use the WDM driver?
Is SweetSpot compatible with video recording software?
Can I use latest DScaler version from www.dscaler.org?

RealMagic Xcard
What is included with the Xcard?

How does Xcard differ from software DVD players?
How does Xcard work with SweetSpot?
What settings do I need to use Xcard with SweetSpot?
Do I still need to run Xcard Media Player?
Can I run alternative Xcard software?
Xcard VGA connector?

TroubleShooting
No picture
Unusual colours
Unstable picture
Picture incomplete
Picture too bright/too dark
Aspect Ratio problems - picture looks stretched
Stuttering Picture
I have moved the SweetSpot card to a different slot, and now it doesn't work

General
What is your Warranty policy?
Terms and Conditions - liability information

Overview

What does SweetSpot do?
SweetSpot takes the picture from any compatible device, and utilises your PC to enhance the picture. This results in clearer, sharper more stable images, making viewing much more pleasurable. SweetSpot can also be used to record from the attached devices using compatible software.
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Who is SweetSpot suitable for?
The larger the screen that you are using, the more SweetSpot can help. If you are using a projector, or a plasma screen then you will see the greatest improvement, also if you are using a PC monitor then again you will see a real difference. Also, anyone wishing to record from an analogue source to a PCs harddrive will find SweetSpot to be the 'best in class' capture card.
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How does SweetSpot work?
1. SweetSpot is an internal card that fits inside your PC. It has a number of high quality connections to allow you to connect your video sources. These can be satellite set top boxes, DVD players, VCRs, games consoles, camcorders, essentially anything that is able to output a video signal.
2. After connecting the video source to the SweetSpot card, the picture is then displayed on the PC screen using a special piece of software called DScaler. This software incorporates world class video enhancement techniques, which result in a vastly improved picture.
3. Your PC now becomes the 'gateway' to all of your entertainment, TV, DVD, Internet, Email, MP3, etc.
4. You now connect your PC to your display device (e.g. projector or plasma screen), so that you can now enjoy the improved picture and integration!
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Can I still use my PC?
Yes, but while it is running SweetSpot and DScaler then of course the picture being displayed by the PC will be the video picture that you have currently selected, at whatever size you have chosen to view at.
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Do I still need my conventional PC monitor?
No, you can use your display device (e.g. plasma, projector or LCD TV) as your monitor. Some people prefer this as it is simpler and saves space, others prefer to have a monitor to use for general PC tasks and the large display only when using Video. However, for ultimate picture quality, the PC should be set to match the native resolution of the plasma or projector and this may not be compatible with your regular monitor. In this scenario it can become problematic to continually swap resolutions for each device.
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How do I connect my PC to my display device?
If you are using a projector, a Plasma TV or an LCD TV then typically these will have PC connections. These will either be in the format of a VGA connector (15 pin D socket) or a DVI socket. If your display has either of these connections then it can be connected to a PC usually very easily.
These connections are by far the highest quality connection in to your display device.
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Can I use a flat screen PC TFT monitor instead of an expensive LCD TV?
Yes - there is a large price difference between LCD TVs and similarly specified TFT monitors. Sometimes the only additional features are analogue TV tuners and internal speakers. If you care about quality then neither of these are particularly appealing!
Also, If you plan to use a PC (e.g. as an MP3 jukebox) then you can save money and improve your picture by using SweetSpot to convert the video signal from your set top box, and presenting it through a regular TFT monitor. Sometimes LCD TVs offer a wider viewing angle than LCD monitors and a higher brightness which can be useful. However, most are also lower resolution which can make use with a PC (especially with text) far from ideal.
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Can I also use SweetSpot to connect to a plasma without purchasing a plasma 'media adaptor'?
Yes. Many models of plasma screen can be purchased MUCH cheaper as the commercial/business version. Usually the screen is identical, but comes without the expensive media adaptor. The media adaptor is designed to allow an 'end user' to be able to connect conventional domestic video sources using the familiar connections. The media adaptor itself then connects to the plasma, often using a 'PC' style connector (either VGA or DVI). The benefits of a media adaptor is primarily convenience, it is a simple, plug and play solution. For picture quality however there is no contest, a SweetSpot enabled PC connected directly to the plasma screen will easily outperform it.
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Performance

How does SweetSpot compare to other capture cards?
There are really 3 price bands for capture cards.
1. under £50
2. under £200
3. under £1000
Most capture cards are in the first price bracket. These however are 'TV Tuner' cards, designed to allow your PC to tune in to analogue television. As an afterthought, these also include either a Composite or an S-Video input which can be used with DScaler. While initially these seem to offer great value, they offer inferior performance as they have been designed as a low cost 'hobby' solution for casual TV viewing on a small PC monitor, not a large display device. Furthermore, as they only offer at best S-Video, then the video input in to the card is compromised before the capturing process has even begun.
Finally, the lack of high quality RGB capture means that most sources either cannot connect at all (e.g. most Sky digital receivers have only poor quality Composite video or high quality RGB). The workaround to this is to utilise a converter to downconvert from RGB to S-Video. These cost typically from £50 to £80, eliminating most of the perceived cost saving of purchasing an entry level capture card!
SweetSpot as you would expect outperforms all cards at this 'level 1' price point.
Beyond that, there are no other DScaler compatible capture cards other than the Immersive Holo3D range. These can cost anything from £400 to nearly £800 depending on the configuration.
SweetSpot uses the same video capture engine as this card, the Philips SAA7118, and as a result gives equivalent picture performance.
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How does SweetSpot compare to standalone video scalers?
Quite simply, to obtain comparable performance from a standalone scaler then you need to budget for several thousand pounds. It is widely acknowledged that DScaler provides some of the best video processing techniques available at any price, combined with the ultimate flexibility that only a PC based system can offer.

Standalone scalers are on the other hand more 'plug and play' and therefore the primary feature that purchasers of standalone scalers are looking for is ease of use, i.e. it can be configured once, and then never touched after that. While PC solutions can be designed to offer similar levels of ease of use, typically many users like to continually fine tune their systems, which has given PC systems a reputation for higher levels of complexity.

How does Xcard compare to software DVD players?
See DVD playback section.
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Connectivity

How should I connect my video sources to SweetSpot?
This is obviously a difficult question to answer without knowing the specifics of an individual system. You can of course get free connection information for your specific requirements from our Advice Centre. Alternatively, here are some general suggestions...

Using an AV Amplifier / Receiver
If you have an AV receiver/amplifier then you can use that to switch between as many of the signal sources as possible. This will give you the convenience of using your AV Amplifier / Receiver to perform source selection.
Depending on the specification of the AV Amplifier/Receiver, this will allow the selection of Composite and/or S-Video and /or Component inputs. You can then connect the corresponding video output from your AV receiver/amplifier to SweetSpot.
As very few AV receivers/amplifiers support RGB, then if you have an RGB source (a set top box for example), then this should be connected directly using the SCART to SweetSpot cable available from our site. If you have multiple RGB sources then it is advisable to use a fully wired SCART switching box to change between sources, with the output connection of the switch unit connected to the SweetSpot inputs using the SCART to SweetSpot cable.

Without an AV Amplifer / Receiver
In this scenario it is simply a case of connecting the source equipment directly to the SweetSpot, following the advice below.

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Can I connect 2 signal types at the same time?
Yes, any combination of connections is possible as long as the physical sockets on the card allow. This may be up to 7 Composite connections, 1 x RGB, 1 x Component and 2 x S-Video.
Simply use the 'SweetSpot>Video Input' menu in DScaler to switch between them.
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Which connection should I use/is best?
The SweetSpot connection types are ordered in quality as follows...

1. PDI (a direct digital connection to a RealMagic Xcard)
2. RGB(RGsB/RGBS - often available from set top boxes, DVD players etc, and as an optional connection on games consoles.
3. Component(YpbPr - typically available on mid range to high end DVD players and some games consoles.
4. S-Video - a general purpose connection found on many devices. It is also sometimes (but incorrectly) referred to as SVHS
5. Composite. - the most common, and the lowest performing video connection.

Use the connection type that is highest in the list and is also supported by your video source. This is typically RGBS for satellite receivers, RGBS/Component for recent DVD players and games consoles and S-Video for older equipment. Composite may be the best you'll get from VCRs and digital cameras.
Even Composite can be very watchable scaled using SweetSpot and DScaler.
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How do I connect Audio?
SweetSpot does not have any audio connections - it is purely a video processor. Therefore any audio connections should be made as per the manufacturers' instructions for your source device.
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Xcard has a VGA connector - what is this for?
See the Xcard section for information.
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DVD playback

You have 3 options
1 An external, conventional DVD player
this is the easiest option, the external DVD is connected using either RGB, Component, S-Video or Composite to SweetSpot.
While this delivers the highest level of convenience, the picture quality will not be as good as a good PC based DVD playback solution. The reason for this is that digital picture information stored on the DVD is converted in to an analogue format to be displayed by a conventional display device, and it is during this conversion that significant picture detail is lost. However, when using the high quality RGB or Component video outputs from a DVD player the results through SweetSpot will almost always be better than a direct connection from the DVD player to the display device.
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2. Using DVD software packages
These use the DVD drive in the PC, and output the picture from the DVD on to the main computer monitor (or other display device). Using the latest high powered PCs has made it possible for DVD information to be read from the DVD drive, and converted in to a video picture in real-time entirely in software. The resulting images when set up correctly are stunning, but there can sometimes be problems caused by other programs running on the PC at the same time, such as anti virus software and other 'background processes'. The effects of these can be to cause the DVD playback to 'judder', whereby it momentarily stops playing for a fraction of a second, spoiling the viewing experience. These of course can be solved, but this can involve careful configuration of the PC environment, making it less suitable for general purpose use and only really suitable as a dedicated, standalone home cinema PC.
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3. RealMagic Xcard -DVD/Divx playback card
The Xcard was originally designed before PC systems became powerful enough to convert the DVD data into images in real-time. The solution therefore was to use a dedicated processor, or MPEG decoder, to do the intensive calculations, and therefore allow users with more modest specification PCs to do DVD playback. This is effective as the main CPU in the PC is free to perform other calculations rather than being tied up with the DVD decoding.
The designers of the Xcard assumed that the PC would be connected to conventional TV like display devices, so they provided all of the major video output connections on the Xcard (Composite, S-Video, Component, RGB) In addition to these analogue TV outputs, the interesting part of the Xcard specification is the PDI, or Parallel Digital Interface. This allows the transfer of the video information in a pure digital format to the SweetSpot card, allowing it to be processed directly within DScaler without any conversions from digital to analogue.
The end result is that it allows DScaler to perform its advanced image processing directly on the DVD digital data, without the need for any unwanted conversions. Users of the system have commented that for video based DVD material, the superior de-interlacing techniques utilised by DScaler, plus the reduction in overall picture judder due to the hardware assisted DVD decoding deliver excellent overall quality.
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Software

Where do I get more information about DScaler?
SweetSpot utilises DScaler, a free software package, open source, coded under the GNU GPL Licence (www.fsf.org/licenses/gpl.html). Please see the DScaler (www.dscaler.org) website for more details.
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Do I need to use the WDM driver?
The WDM driver is requred for compatability with software other than DScaler.
DScaler is often able to drive the hardware directly, However, in some cases, we've found that DScaler can't run without the WDM driver. We recommend that you install the WDM driver.
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Is SweetSpot compatible with video recording software?
Yes, SweetSpot now has a full WDM driver which is supported by many of the industry standard timeshifting/capture software products. Many of these are freeware.
.

We have tested against the following software using Windows XP sp1:
VirtualDub 1.5.10
WinVDRPro 3.3.0
iuVCR
VirtualVCR 2.6.9
AVI-IO April 2003 trial version C 03.24 (slight problem that it shows some of the SweetSpot RGB and component inputs as 'undefined' but they do still function correctly)
Videolan VLC media player 0.7.0

.
Support for all 3rd party applications is provided by the application authors.
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Can I use latest DScaler version from www.dscaler.org?
DScaler is a free software package, open source, coded under the GNU GPL Licence (www.fsf.org/licenses/gpl.html). Under the terms of this license, DScaler has been modified to be compatible with SweetSpot. This is the 4.1.7p version found in the downloads section of this site. This code has now been resubmitted (again under the terms of the GNU GPL Licence) to DScaler and will at some point be merged with the main tree. At that time an announcement will be made and we will then link to the latest version of DScaler as found on www.dscaler.org.
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RealMagic Xcard

What is included with the Xcard?
The Xcard comes bundled with an infra-red remote control, an infra-red remote control receiver (which plugs in to a serial port on the PC), and also XMP (Xcard Media Player), a multi format media player program that is used to control the Xcard.
The version that is provided with the SweetSpot is the OEM version, which means that there are no cables provided for connection to external displays/televisions.
In real terms, this is not a problem, unless you want to connect the Xcard to a secondary display device and view the content on that screen and your main PC screen simultaneously (through DScaler via PDI). If this is what you require, then you can either connect a standard S-Video cable in to the Xcard, or you can purchase optional cables to allow you to output Composite, Component, or RGB video.
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How does Xcard differ from software DVD players?
The differences between the Xcard solution and DVD software players are twofold
A] With the Xcard solution there are two pieces of software to run. Xcard Media Player and DScaler, XMP only controls the DVD playback (i.e. play, pause, skip, etc) while DScaler displays and enhances the Video from the DVD.
The Xcard performs the MPEG decoding in Hardware.

With a Software DVD player, one application does all 3 of these tasks.
B] Xcard comes complete with a Remote Control (which plugs into a serial socket on your PC).
Software DVD players rely on your keyboard for control or specialist (and difficult to configure) Remote Control interfaces like Girder (you could then use a Philips Pronto for example)
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How does Xcard work with SweetSpot?
Think of it as a 'conventional standalone DVD player on a PC card', in so much that it provides DVD playback functionality, but does it in hardware.

The typical usage (i.e. not with SweetSpot) of a standalone Xcard is that the user interacts with the bundled software app on their PC, controls playback via the bundled remote, but watch the movie on an *external device* using the Xcard's own analogue video output. All you can see on the Windows desktop while the DVD is playing is the Xcard media app itself, you cannot see the DVD video. This is at odds with software DVD players, where you view the movie on the PC screen, and therefore *have* to have a display device that takes a VGA or better connection (ignoring the TV output mode of the video card of course).

Instead with Xcard it was designed that you watched the movie on your external display (usually a standard TV), either via Composite, S-Video, Component, RGB, or a regular VGA compatible display using the Xcard VGA output.

When we use Xcard with SweetSpot we connect them together using the internal PDI interface. So as well as the above still being true, we can now also use DScaler to view the contents of the DVD. Simply select 'PDI from the 'SweetSpot>Video Input' menu in DScaler and we can now make use of all the usual DScaler features to enhance the picture and output it via your normal graphics card (e.g. ATI Radeon) to your high resolution display device (Typically a Plasma or Projector).
Because the PDI interface is Digital, there are no analogue-to-digital or digital-to-analogue conversions to degrade the signal before it reaches your display.
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What settings do I need to use Xcard with SweetSpot?
These can be found in more detail in the SweetSpot User Guide. It is advised that you lower the Brightness setting in XMP to 500 (from the default of 600).
In order for the PDI output of Xcard to be active, The video output of Xcard must be set to anything other than VGA and HDTV must be disabled. Otherwise setting should be used as per the Xcard manual, found in the downloads section of this site and on the SweetSpot CD.
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Do I still need to run Xcard Media Player?
Yes, Xcard Media Player is still required to control Xcard. While DScaler is running full screen, use the Xcard Remote Control to navigate the DVD/file.
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Can I run alternative Xcard software?
Yes, there are various alternatives to XMP, including ZoomPlayer, TVedia and Eugenes Player. Some of these offer extra features, such as control over other PC applications and hardware. TVedia is our favourite - click here for a trial version.
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Xcard VGA connector?
This connector is not normally used in a SweetSpot/Xcard setup. It is designed to output to a VGA monitor, but because it's sending an image directly from the Xcard, this image has not had the benefit of being processed and enhanced by DScaler. Therefore, when connecting to a VGA compatible display device then the main VGA connector on the PC should always be used instead.
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TroubleShooting

No picture
Ensure that the video source in DScaler has been set to SweetSpot.
Ensure that the 'SweetSpot>Video Input' menu in DScaler has been set correctly. If you are using the Xcard then you must ensure that the input is set to PDI in DScaler, and also that the output in Xcard is set to anything OTHER than VGA.
If using an external source for SweetSpot, check that it really is outputting a signal. Try other SweetSpot inputs to ensure that you have SweetSpot installed correctly.
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Unusual colours
If using either Component ot RGB, then this usually is due to the cables not being correctly connected. Carefully ensure that the connections are as shown in the documentation.
Also ensure that the the correct source has been selected in DScaler using the 'SweetSpot>Video Input' menu.'
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Unstable picture

Incorrect Sync
If you are using either a Component or RGB source then check that the jumper has been set on the SweetSpot card as shown in the User Guide.

If you are using an RGB source then this requires a connection to the 3 phono connections on SweetSpot for the R,G and B , plus a 4th connection for the Sync signal which must be connected to S-Video1 on SweetSpot. The SCART to SweetSpot cable available from this site has this connection and is the easiest way to get up and running with RGB.

Note : If are using SweetSpot to take the vide from a set top box , such as a satellite receiver then you must ensure that you have enabled the RGB output for the SCART connection, and also that you are connecting to the correct SCART connection (usually marked 'TV').
Iff you do not do this then the usual default is that composite video only will be output by the set-top-box, which will result in a blank screen.


Video format
This is usually caused by the 'SweetSpot>Video Format' being set incorrectly (e.g. NTSC for a PAL source, or vice versa).
Check the settings in DScaler match the format of the video being sent, for example if you are playing Region 1 DVD in Xcard, then this will be in NTSC. If however you are connecting a standard European device then this will usually be set to output in PAL. Some external DVD players and games consoles also output PAL60, again this needs to be set in the Video Format menu.

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Picture incomplete
Use the screen capture facility in DScaler. If the resultant screen capture file shows a complete image, then this means that SweetSpot is running correctly and capturing the video, and that the problem is somewhere else in the chain. Check that the drivers for the video card are up to date.
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Picture too bright/too dark
Check the video settings in the 'Settings>Video Adjustments' menu in DScaler. It may also be possible to adjust the video settings for your graphics card also. In any case if using the Xcard, check that they settings are correct in XMP (see the Xcard section).
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Aspect Ratio problems - picture looks stretched
Ensure that DScaler has been set to the correct ratio to match the picture source - check the 'Aspect Ratio' menu in DScaler. You should also set the Aspect Ratio of your display device in this menu.
If using the Xcard, check that they settings are correct in XMP (see the Xcard section). Typically the XMP application should be set to 'Wide' mode.
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Stuttering Picture
This is usually caused by excessive processor load resulting in DScaler dropping frames. Check the 'dropped frames' statistics in DScaler, it should be 0 per second, if it is higher than this then the CPU load needs to be reduced. If you are using multiple filters in DScaler then this adds to the CPU overhead, so switch all of these off and see if the problem recurs.
Also check to see if there are any other processes running that can be interrupting processing, such as virus scanners etc - for more information please see here
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I have moved the SweetSpot card to a different slot, and now it doesn't work
Reinstall the BtWinCap drivers included on the SweetSpot CD (and on this site). This will pick up the changed configuration.
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I still have a problem - is there an online support forum?
Yes - please visit here for more information.

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SweetSpot utilises DScaler, a free software package, open source, coded under the GNU GPL Licence
(www.fsf.org/licenses/gpl.html). Please see the DScaler website (www.dscaler.org) for more details.
 
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